Gia Lai Citizen Report Card

UNICEF supported Gia Lai's Department of Planning and Investment, Department of Health of Gia Lai province in undertaking Citizen Report Card (CRC), a social audit tool, in a survey on user satisfaction with healthcare services at commune level. The objective of this survey is to improve the quality of primary healthcare for the people, especially vulnerable groups (children, the poor, ethnic minorities residing in remote and mountainous areas, etc. ), in 6 communes of 3 districts, including H'ra and A Yun communes (Mang Yang district); Krong and Dak Rong (Kbang District); Chu Rcam and Uar (Krong Pa). This study records and analyzes feedback from people who used 5 healthcare services for mothers and children at commune level, including: Antenatal care; Postpartum care; Vaccination/Immunization; Maternal and child healthcare; and health information, education and communication.