Citizen Report Card on Public Health Service at Commune Level - Kon Tum City

With a view to implementing the Comprehensive Program on State Administrative Reform – Period 2011-2020, Kon Tum Provincial People's Committee (PPC) has given the direction to step up on administrative reform in the province. On July 23rd, 2012, the PPC promulgated Decision 673/QD-UBND on the Plan of State Administrative Reform for Kon Tum province – period 2011-2015 whose objectives were specified as "c) Enhancing the quality and efficiency of the single window mechanism..., increasing the level of satisfaction of individuals and organizations with the services provided by state administrative bodies to 65% by 2013 and to 80% by 2015". On August 30th, 2013, the PPC issued Decision 635/QD-UBND on amending and supplementing part of the Plan of State Administrative Reform for Kon Tum province to accompany Decision 673/QD-UBND, where the former specified at Clause 1.f that "the Provincial Department of Home Affairs shall take the lead and cooperate with relevant agencies to advise and make recommendation to the PPC and the Chairperson of the PPC on commissioning an assessment of the level of satisfaction of the general public with the services provided by administrative bodies and by public service delivery units in the fields of healthcare and education"