The Vietnam Provincial Governance and Public Administration Performance Index: Measuring citizens

The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) is a policy monitoring tool that reflects citizen experiences with central to local governments in performing their governance, public administration and public service delivery functions. PAPI helps create motivation for public officials, civil servants and public employees at different levels and in different sectors to perform better in public sector management and public service delivery. The index ultimately aims at better servicing citizens and fostering national development.

This 2014 PAPI Report presents the results of the fourth annual nationwide survey, with data articulating the experiences of 13,552 citizens who have been randomly selected and who are a representative sample of different demographic groups across the country. Since the first survey in 2009, almost 61,000 citizens have engaged directly in face-to-face interviews and shared their experiences and assessments of the State’s governance and public administration performance.