Mapping and review of satisfaction assessment tools on health insurance services - National consultant

LUX Project in ILO Viet Nam Country Office is looking for a national consultant provide support to a mapping and review of satisfaction tools on social health insurance. The general objective is to assist the Ministry of Health to gain an overall understanding of the existing initiatives to measure the satisfaction of members of the social health insurance system in Viet Nam, identify gaps and make recommendations to enhance the satisfaction assessment in an effort to improve the quality of services towards a strengthened client-centred SHI system.

Specific Tasks of the Consultant will include:

1. Ensure the country context is accurately reflected in the report provided by international consultant
2. Assist the international consultant to collect information and conduct interviews and consultations with the relevant stakeholders: MOH, VSS, social organizations, selected provinces and others as needed.
3. Make recommendations relevant and specific to Vietnam. 

The work will be carried out by a team of two, one international and one national consultant. The team is expected to work closely together to make sure all the deliverables can be delivered as required.

Interested candidates are requested to provide CV as well as daily consultancy fees.

Interested candidates are requested to send their applications no later than 15 April 2020 to email dungd@ilo.org copy to goursat@ilo.org.